Our firm’s consulting offering covers on-prem and Cloud Contact Center Technologies including both traditional vendors such as Genesys, Avaya, Cisco, Nice, Five9 and non-traditional vendors such as Amazon, Twilio, Talkdesk.
RICEFW offers a scalable, cloud-based contact-center platform to simplify the processing and resolution of customer queries Benefits
- Agility, which ensures quick turnaround to different types of queries from diverse sources
- Faster digitization along with omnichannel technology and scalability
- Lower upgrade cost due to elimination of obsolete technology, optimal team size
- Faster and more effective solutions for customers, leading to better reputation
- Greater productivity unlocked by cognitive technologies
