ServiceNow

ServiceNow

One of the toughest challenges faced by clients, today, is creating processes that keep up with the pace of business expansion.

We, at RICEFW, understand this need and make it possible by leveraging our ServiceNow expertise, our highly experienced and certified team of experts in the ServiceNow implementation and application development area.We make your global shared business initiative a seamless experience.

RiceFW offers a wide spectrum of ServiceNow services spanning Consulting, Implementation, Post Implementation Support and Staffing Services.

Consulting services

Our approach for ServiceNow implementations starts with an optional Process Assessment, as we strongly believe and advocate our customers on a “Process is the paramount” approach

  • Process Design
  • Process Assessment & Improvement
  • Technical Solution Design

Implementation Services

Implementation Services comprise of ServiceNow Platform Foundation Configuration, ITSM, ITOM, ITBM, CSM, HR Case Management, Custom Application Development based on our best practices

  • ServiceNow Platform Configuration
  • ITSM, ITOM, ITBM, CSM, HR, Custom/Scoped Applications – Configuration & Development
  • Integrations

Support Services

Our Post Implementation Support Services help our customers administer and maintain their ServiceNow instance with the most current patches and releases

Support Services are available in a Shared Services and also in a Dedicated Support model

  • ServiceNow Administration
  • Enhancements, Patches & Upgrades
  • Continuous Improvement

Through our Staffing Services, we provide a pool of certified, experienced and highly skilled resources for our clients at all stages of ServiceNow deployment and support

Our Mantra

At RiceFW we strongly believe in the mantra that the success of a ServiceNow implementation is primarily based on 3 factors

  • People
  • Process
  • Technology

People – We have a team of very talented, experienced, skilled and certified professionals who bring in a lot of value to your ServiceNow transformation

Process –Our approach to any ServiceNow implementation is Agile based and we constantly advocate our customers on the best practices backed by our rich experience with ITSM and ITOM processes

Technology – ServiceNow being the industry leading and the defacto platform for Service Management needs, we strongly promote and recommend ServiceNow over other ITSM products and tools.

Our best practices around the ServiceNow technology helps us keep the customer’s instance Sustainable and Upgradeable, making it easy for adoption & implementation of new ServiceNow capabilities.